1.It may be inferred from the passage that _______.
A) customer service in Israel is now improving
B) wealthy Israeli customers are hard to please
C) the tourist industry has brought chain stores to Israel
D) Israeli customers prefer foreign produce to domestic ones
这道题要求用推理的思路逐个筛选。根据第二段中“The electric company, whose...survey sheets.”可以判断A)是正确答案。
2.In the author’s views, higher service standards are impossible in Israel _________.
A) if customer complaints go unnoticed by the management
B) unless foreign companies are introduced in greater numbers
C) if there’s no competition among companies
D) without strict routine training of employees
解此题先看一下第一段的逻辑思路：随着富裕，Israeli消费者的要求提高了(起因)——高水平的服务出现了(观点)——表现为三家公司的竞争(例证)——没有竞争就没有一切(结论)。因此，通过逆向思维很容易选出C)。
3. If someone in Israel today needs a repairman in case of a power failure, ________ .
A) they can have it fixed in no time
B) it’s no longer necessary to make an appointment
C) the appointment takes only half a day to make
D) they only have to wait half an hour at most
题目给出了一种假设，要求根据假设选出一种结果。根据第二段中：“ The electric company, ... Now, appointments are scheduled to the half hour. ” D)为正确答案。
4. The example of E1 A1 Airlines shows that _______ .
A) revengeful customers are a threat to the monopoly of enterprises
B) an ad campaign is a way out for enterprises in financial difficulty
C) a good slogan has great potential for improvement service
D) staff retraining is essential for better service
这是典型的例证题，看文章第二段的最后两句，我们不难总结出：由于E1 A1对其员工进行服务意识的再培训，并提出了相应的口号，在其进行的社会调查中，首次赞扬者多于抱怨者。因此正确答案是D)。
5. Why did Bezaq’s international branch lose 40% of its market share?
A) Because the rates it offered were not competitive enough.
B) Because customers were dissatisfied with its past service.
C) Because the service offered by its competitors was far better.
D) Because it no longer received any support from the government.
这是一道因果关系题。根据第二段中的“its international ... years of bad service”很容易找到答案B)。
考生只要在平时的阅读训练中，认真练习逻辑思维;在考试中，合理应用逻辑思维，一定会在四级考试中取得理想的成绩。
